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Returns Policy

Returns
 
If you're looking to return a faulty or incorrect item please get in touch at sales@hairdressingsupplieslincoln.com
Any discrepancies must be reported with 48 hours of receiving the order.
You can return items for up to 60 days of receiving your original order if you change your mind.
The goods are your responsibility until they reach our warehouse, please package them well.
All goods will be inspected on return, in the unlikely event an item is not suitable for resale it may be sent back to you.
We cannot collect items under the value of £15 unless it is at the cost of the customer. 

 

Returns Procedure

Any returns made under the distance selling act must be made by a similar signed for method at the customers expense. If for any reason you are not happy with your purchase and would like to return it please start by emailing sales@hairdressingsupplieslincoln.com with your return details and we will walk you through what we need you to do to get the process going.

Any returns must be sent 1st class via Royal Mail. The customer must pay for the return postage costs, which will be refunded once the goods have been received by Hair Dressing Supplies Lincoln.

Once the parcel has been received, a full postal refund will be given via the payment method. We aim to process all refunds within 24 hours of receiving the return.


Returns Window

We offer a 30-day returns window from receipt of goods. Upon receiving goods, any customer has 30 days to notify us that they wish to send back an item or items. Once notified we will honour any return within the following 2 weeks.


Refund Method

Once a return item has been received by our staff we will refund the customer within 48 hours via the appropriate payment method.

 

 

Please remember that all deliveries require a signature on receipt. Please use an alternative email address if you won't be around to receive your order.

 

 If any of the above information is unclear, or you would like to initiate a return, please email us at sales@hairdressingsupplieslincoln.com or call 01522 717405 to speak to a member of our team.

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