Privacy and Cookie Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hairdressingsupplies.com (the “Site”).

 

Personal Information We Collect

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org.

 

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the website or our physical store in Lincoln, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

 

If you make a specific request for information from us, for example notification of when an out of stock item is returned to stock, or request email notifications of special offers, the details you provide will be held until the request has been fulfilled.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

How Do We Use Your Personal Information?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

 

Communicate with you;

 

Screen our orders for potential risk or fraud; and

 

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

High-volume customers may qualify for additional discounts on selected products, and a dedicated Account Manager. If you qualify for these we may contact you by phone or email.

 

Legal Basis For Processing Data

 

Before processing any personal data, we ensure that at least one lawful basis under GDPR is met. We will not disclose personal data for any purpose other than what the data was originally collected for; unless there is an overriding legal basis that enables this processing.

We may collect, hold, use and disclose the information collected to process customer data for the purposes of ‘legitimate interests’ pursued by the controller, to respond to customer queries and for marketing purposes. 

As part of our business sales strategy we may contact individuals about our products and services. To do this, we rely on our shared ‘legitimate interests’. 

 

Sharing Your Personal Information

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

 

Behavioural Advertising

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page

 

You can opt out of targeted advertising by:

 

  - FACEBOOK - https://www.facebook.com/settings/?tab=ads

 

  - GOOGLE - www.google.com/settings/ads/anonymous

 

  - BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  

 

DATA RETENTION

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

MINORS

 

The Site is not intended for individuals under the age of 18.

 

CHANGES

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

 

COOKIE USAGE

 

Here is a breakdown of the cookies we monitor, how they are used and where, and how long the data is stored for.

 

Cookie Name	Purpose	Product	Cookie Lifespan
dm_irecordIDsessionID	Tracks and identifies a visitor as a Dotdigital contact whilst they browse a site’s pages. This data can then be used for better segmenting and targeting of contacts.	DotDigital	Ranges from a cookie that expires after 20 minutes (collecting session information on pages visited) to cookies that expire after 365 days
dm_i	Tracks contacts whilst they browse a site’s pages and records any ROI data, should they make a purchase. This data is then available in reporting, and for ROI split testing.	DotDigital	One hour
LP-X	Identifies the contact to ensure that  personalised content is  shown only to the intended viewer.	DotDigital	30 days after last view
NID	Security, Analytics, Functionality, Advertising	Google Ads	6 months
DSID	Security, Functionality, Advertising	Google Analytics	14 days
test_cookie	Functionality	Google Analytics	15 minutes
__gads	Advertising	Google Ads	13 months
pm_sess	Security, Functionality	Google Ads	30 minutes
pm_sess_NNN	Security, Functionality	Google Ads	30 minutes
aboutads_sessNNN	Security, Functionality	Google Ads	30 minutes
FPAU	Analytics, Advertising	Google Ads	90 days
ANID	Advertising	Google Ads	13 months EEA UK / 24 months elsewhere
AID	Analytics, Advertising	Google Ads	13 months EEA UK / 24 months elsewhere
IDE	Advertising	Google Ad Manager, Google Analytics	13 months EEA UK / 24 months elsewhere
TAID	Analytics, Advertising	Google Ads	14 days
_gcl_au	Analytics, Advertising	Google Ads	90 days
RUL	Advertising	Google Ads	12 months
FPGCLAW	Analytics, Advertising	Google Ads	90 days
FPGCLGB	Analytics, Advertising	Google Ads	90 days
_gcl_gb	Analytics, Advertising	Google Ads	90 days
_gac_gb_<wpid>	Analytics, Advertising	Google Ads	90 days
_gcl_aw	Analytics, Advertising	Google Ads	90 days
1P_JAR	Advertising	Google Ads	30 days
Conversion	Advertising	Google Ads	90 days
YSC	Security	Google Ads	Session
VISITOR_INFO1_LIVE	Security, Advertising	Google Ads	180 days
VISITOR_INFO1_LIVE__k	Security, Advertising	Google Ads	180 days
VISITOR_INFO1_LIVE__default	Security, Advertising	Google Ads	180 days
FPLC	Security, Advertising	Google Analytics	20 hours
_ga	Analytics	Google Analytics	2 years
_gac_<wpid>	Advertising	Google Analytics	90 days
_gid	Analytics	Google Analytics	24 hours
_gat[_<customname>]	Analytics	Google Analytics	1 minute
__utma	Analytics	Google Analytics	2 years
__utmb	Analytics	Google Analytics	30 minutes
__utmc	Analytics	Google Analytics	Session
__utmt	Analytics	Google Analytics	10 minutes
_utmz	Analytics	Google Analytics	6 months
_utmv	Analytics	Google Analytics	2 years
AMP_TOKEN	Functionality	Google Analytics	30 seconds to 1 year
FPID	Analytics	Google Analytics	2 years
GA_OPT_OUT	Functionality	Google Analytics	10 Nov 2030 (all cookies)
_dc_gtm_<property-id>	Analytics	Google Analytics, Google Tag Manager	1 minute
_gaexp	Analytics	Google Analytics, Optimize	Set by customer; max of 93 days
_gaexp_rc	Analytics	Google Analytics, Optimize	10 seconds
_opt_awcid	Analytics	Google Analytics, Optimize	24 hours
_opt_awmid	Analytics	Google Analytics, Optimize	24 hours
_opt_awgid	Analytics	Google Analytics, Optimize	24 hours
_opt_awkid	Analytics	Google Analytics, Optimize	24 hours
_opt_utmc	Analytics	Google Analytics, Optimize	24 hours
_opt_expid	Analytics	Optimize	10 seconds
cf_use_ob	Analytics	Cloudflare	24 hours
cf_bm	Security, Analytics	Cloudflare	30 minutes
Cf_ob_info	Analytics	Cloudflare	30 minutes
Cflb	Security, Analytics	Cloudflare	30 minutes
Cfruid	Analytics	Cloudflare	24 hours
hjSessionUser{site_id}	Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	Hotjar	365 days
_hjSession{site_id}	A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.	Hotjar	30 minutes
_hjClosedSurveyInvites	Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.	Hotjar	365 days
_hjDonePolls	Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.	Hotjar	365 days
_hjMinimizedPolls	Hotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through your site.	Hotjar	365 days
_hjShownFeedbackMessage	Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show.	Hotjar	365 days
_hjSessionTooLarge	Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit.	Hotjar	Session
_hjSessionRejected	If present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues.	Hotjar	Session
_hjSessionResumed	A cookie that is set when a session/recording is reconnected to Hotjar servers after a break in connection.	Hotjar	Session
_hjid	Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	Hotjar	365 days
_hjRecordingLastActivity	This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).	Hotjar	Session
_hjTLDTest	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.	Hotjar	Session
_hjUserAttributesHash	User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.	Hotjar	Session
_hjCachedUserAttributes	This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present.	Hotjar	Session
_hjLocalStorageTest	This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.	Hotjar	Under 100ms
_hjIncludedInPageviewSample	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.	Hotjar	30 minutes
_hjIncludedInSessionSample	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.	Hotjar	30 minutes
_hjAbsoluteSessionInProgress	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.	Hotjar	30 minutes
_hjFirstSeen	This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.	Hotjar	Session
_hjViewportId	This stores information about the user viewport such as size and dimensions.	Hotjar	Session
_hjRecordingEnabled	This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.	Hotjar	Session
fbp	Analytics	Facebook	48 hours
mage-cache-storage	Analytics	Magento 2	Session
mage-cache-storage-section-invalidation	Analytics	Magento 2	Per local storage
sociallogin_referer_store	Security, Analytics	Magento 2	Session
mage-cache-sessid	Security, Analytics	Magento 2	Session
mage-messages	Analytics	Magento 2	365 days
recently_viewed_product	Stores product IDs of recently viewed products for easy navigation.	Magento 2	Per local storage
recently_viewed_product_previous	Stores product IDs of recently previously viewed products for easy navigation.	Magento 2	Per local storage
recently_compared_product	Stores product IDs of recently compared products.	Magento 2	Per local storage
recently_compared_product_previous	Stores product IDs of previously compared products for easy navigation.	Magento 2	Per local storage
product_data_storage	Stores configuration for product data related to Recently Viewed / Compared Products.	Magento 2	Per local storage
private_content_version	Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.	Magento 2	Up to 365 days
section_data_ids	Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.	Magento 2	Session
PHPSESSID	Analytics	Magento 2	Session
wp_customerGroup	Analytics	Wordpress	Session
form_key	A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).	Magento 2	Session
JSESSIONID	Analytics	.nr-data.net	Session
AWSALBCORS	Used to map the session to the instance. Same value as AWSALB. Strictly necessary.	widget-mediator.zopim.com	1 week

 

 

CONTACT US

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Unit 12, Electric Avenue, Witham St Hughes, Lincolnshire, LN6 9BJ, United Kingdom