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Privacy and Cookie Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hairdressingsupplies.com (the “Site”).

 

Personal Information We Collect

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org.

 

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the website or our physical store in Lincoln, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

 

If you make a specific request for information from us, for example notification of when an out of stock item is returned to stock, or request email notifications of special offers, the details you provide will be held until the request has been fulfilled.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

How Do We Use Your Personal Information?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

 

Communicate with you;

 

Screen our orders for potential risk or fraud; and

 

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

High-volume customers may qualify for additional discounts on selected products, and a dedicated Account Manager. If you qualify for these we may contact you by phone or email.

 

Legal Basis For Processing Data

 

Before processing any personal data, we ensure that at least one lawful basis under GDPR is met. We will not disclose personal data for any purpose other than what the data was originally collected for; unless there is an overriding legal basis that enables this processing.

We may collect, hold, use and disclose the information collected to process customer data for the purposes of ‘legitimate interests’ pursued by the controller, to respond to customer queries and for marketing purposes. 

As part of our business sales strategy we may contact individuals about our products and services. To do this, we rely on our shared ‘legitimate interests’

 

Sharing Your Personal Information

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

 

Behavioural Advertising

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page

 

You can opt out of targeted advertising by:

 

  - FACEBOOK - https://www.facebook.com/settings/?tab=ads

 

  - GOOGLE - www.google.com/settings/ads/anonymous

 

  - BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  

 

DATA RETENTION

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

MINORS

 

The Site is not intended for individuals under the age of 18.

 

CHANGES

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

 

COOKIE USAGE

 

Here is a breakdown of the cookies we monitor, how they are used and where, and how long the data is stored for.

 

Cookie Name
Purpose
Product
Cookie Lifespan
dm_irecordIDsessionID Tracks and identifies a visitor as a Dotdigital contact whilst they browse a site’s pages. This data can then be used for better segmenting and targeting of contacts. DotDigital Ranges from a cookie that expires after 20 minutes (collecting session information on pages visited) to cookies that expire after 365 days
dm_i Tracks contacts whilst they browse a site’s pages and records any ROI data, should they make a purchase. This data is then available in reporting, and for ROI split testing. DotDigital One hour
LP-X Identifies the contact to ensure that  personalised content is  shown only to the intended viewer. DotDigital 30 days after last view
NID Security, Analytics, Functionality, Advertising Google Ads 6 months
DSID Security, Functionality, Advertising Google Analytics 14 days
test_cookie Functionality Google Analytics 15 minutes
__gads Advertising Google Ads 13 months
pm_sess Security, Functionality Google Ads 30 minutes
pm_sess_NNN Security, Functionality Google Ads 30 minutes
aboutads_sessNNN Security, Functionality Google Ads 30 minutes
FPAU Analytics, Advertising Google Ads 90 days
ANID Advertising Google Ads 13 months EEA UK / 24 months elsewhere
AID Analytics, Advertising Google Ads 13 months EEA UK / 24 months elsewhere
IDE Advertising Google Ad Manager, Google Analytics 13 months EEA UK / 24 months elsewhere
TAID Analytics, Advertising Google Ads 14 days
_gcl_au Analytics, Advertising Google Ads 90 days
RUL Advertising Google Ads 12 months
FPGCLAW Analytics, Advertising Google Ads 90 days
FPGCLGB Analytics, Advertising Google Ads 90 days
_gcl_gb Analytics, Advertising Google Ads 90 days
_gac_gb_<wpid> Analytics, Advertising Google Ads 90 days
_gcl_aw Analytics, Advertising Google Ads 90 days
1P_JAR Advertising Google Ads 30 days
Conversion Advertising Google Ads 90 days
YSC Security Google Ads Session
VISITOR_INFO1_LIVE Security, Advertising Google Ads 180 days
VISITOR_INFO1_LIVE__k Security, Advertising Google Ads 180 days
VISITOR_INFO1_LIVE__default Security, Advertising Google Ads 180 days
FPLC Security, Advertising Google Analytics 20 hours
_ga Analytics Google Analytics 2 years
_gac_<wpid> Advertising Google Analytics 90 days
_gid Analytics Google Analytics 24 hours
_gat[_<customname>] Analytics Google Analytics 1 minute
__utma Analytics Google Analytics 2 years
__utmb Analytics Google Analytics 30 minutes
__utmc Analytics Google Analytics Session
__utmt Analytics Google Analytics 10 minutes
_utmz Analytics Google Analytics 6 months
_utmv Analytics Google Analytics 2 years
AMP_TOKEN Functionality Google Analytics 30 seconds to 1 year
FPID Analytics Google Analytics 2 years
GA_OPT_OUT Functionality Google Analytics 10 Nov 2030 (all cookies)
_dc_gtm_<property-id> Analytics Google Analytics, Google Tag Manager 1 minute
_gaexp Analytics Google Analytics, Optimize Set by customer; max of 93 days
_gaexp_rc Analytics Google Analytics, Optimize 10 seconds
_opt_awcid Analytics Google Analytics, Optimize 24 hours
_opt_awmid Analytics Google Analytics, Optimize 24 hours
_opt_awgid Analytics Google Analytics, Optimize 24 hours
_opt_awkid Analytics Google Analytics, Optimize 24 hours
_opt_utmc Analytics Google Analytics, Optimize 24 hours
_opt_expid Analytics Optimize 10 seconds
cf_use_ob Analytics Cloudflare 24 hours
cf_bm Security, Analytics Cloudflare 30 minutes
Cf_ob_info Analytics Cloudflare 30 minutes
Cflb Security, Analytics Cloudflare 30 minutes
Cfruid Analytics Cloudflare 24 hours
hjSessionUser{site_id} Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Hotjar 365 days
_hjSession{site_id} A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. Hotjar 30 minutes
_hjClosedSurveyInvites Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown. Hotjar 365 days
_hjDonePolls Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in. Hotjar 365 days
_hjMinimizedPolls Hotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through your site. Hotjar 365 days
_hjShownFeedbackMessage Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show. Hotjar 365 days
_hjSessionTooLarge Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit. Hotjar Session
_hjSessionRejected If present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues. Hotjar Session
_hjSessionResumed A cookie that is set when a session/recording is reconnected to Hotjar servers after a break in connection. Hotjar Session
_hjid Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Hotjar 365 days
_hjRecordingLastActivity This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records). Hotjar Session
_hjTLDTest When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. Hotjar Session
_hjUserAttributesHash   User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. Hotjar Session
_hjCachedUserAttributes This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present. Hotjar Session
_hjLocalStorageTest This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Hotjar Under 100ms
_hjIncludedInPageviewSample This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit. Hotjar 30 minutes
_hjIncludedInSessionSample This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit. Hotjar 30 minutes
_hjAbsoluteSessionInProgress This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. Hotjar 30 minutes
_hjFirstSeen This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. Hotjar Session
_hjViewportId This stores information about the user viewport such as size and dimensions. Hotjar Session
_hjRecordingEnabled This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session. Hotjar Session
fbp Analytics Facebook 48 hours
mage-cache-storage  Analytics Magento 2 Session
mage-cache-storage-section-invalidation  Analytics Magento 2 Per local storage
sociallogin_referer_store  Security, Analytics Magento 2 Session
mage-cache-sessid  Security, Analytics Magento 2 Session
mage-messages  Analytics Magento 2 365 days
recently_viewed_product Stores product IDs of recently viewed products for easy navigation.
Magento 2 Per local storage
recently_viewed_product_previous Stores product IDs of recently previously viewed products for easy navigation. Magento 2 Per local storage
recently_compared_product Stores product IDs of recently compared products. Magento 2 Per local storage
recently_compared_product_previous Stores product IDs of previously compared products for easy navigation. Magento 2 Per local storage
product_data_storage Stores configuration for product data related to Recently Viewed / Compared Products.  Magento 2 Per local storage
private_content_version Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. Magento 2 Up to 365 days
section_data_ids Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.  Magento 2 Session
PHPSESSID  Analytics Magento 2 Session
wp_customerGroup  Analytics Wordpress Session
form_key A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). Magento 2 Session
JSESSIONID  Analytics .nr-data.net Session
AWSALBCORS Used to map the session to the instance. Same value as AWSALB. Strictly necessary. widget-mediator.zopim.com 1 week

 

 

CONTACT US

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Unit 12, Electric Avenue, Witham St Hughes, Lincolnshire, LN6 9BJ, United Kingdom