Frequently Asked Questions
Can I click and collect my order?
We have currently suspended all Click and Collect services. Please keep an eye on our social media pages and website for all up to date details regarding our Click and Collect service.
Why do you not show images of products?
Due to additional costs from suppliers, we generate and create the majority of our product imagery in-house. This means we can pass on all savings directly to you and always offer the best price possible.
How can I contact you?
If you require help and are unable to find an answer within our FAQs, there are multiple ways that you can contact the Hairdressing Supplies Lincoln team. If you are unable to find a suitable method below, please visit our Contact Us page...
How do I get notified of when a product comes back in stock?
If you find your favourite product is unavailable, please enter your email address in the 'subscribe to back in stock notification' box. Once this product becomes available again, we'll send you an email direct to your inbox.
Do you offer free delivery?
We offer free standard delivery on all orders over £100 ex VAT. Please see our Delivery page for the most up to date information regarding our delivery options.
What delivery options do you offer?
We have a range of delivery options available from Standard to Next Day. Please see our Delivery page for the most up to date information regarding our delivery options.
What do I do if my order is late?
We're sorry your order is late. Please contact the courier directly or check your tracking information for updates. If you still require assistance, please get in touch with us by clicking here.
Who will my item be sent with?
All returns must be sent 1st Class delivery via Royal Mail
How long will my delivery take?
Please see our Delivery page for all up to date information regarding our delivery times.
How do I track my order?
You can track your order progress via your Hairdressing Supplies account, here. Upon ordering with us, you will receive a confirmation email with a tracking number for your order, you will also receive a further email confirming when your order is out...
What payment types do you accept?
We accept payments from all major Credit and Debit cards, PayPal, Apple Pay and Google Pay.
Do you offer interest free credit?
We offer 4 month 0% interest free credit on all purchases over £99 through PayPal Credit. Please see our PayPal Credit page for more information and details regarding how to apply.
Returns & Refunds
Do you accept returns?
Yes, we accept returns within 60 days of receiving your original order. All items must be returned in their original condition, unused and in a perfect saleable condition. Please see our Returns page for more details regarding our returns policy...
How do I return my order?
If you're looking to return a faulty, incorrect or unwanted item please get in touch by emailing us at [email protected] All returns must be sent 1st class via Royal Mail. The customer must pay for the return postage costs, which...
How long does it take to process a refund?
Once a returned item has been received and processed by our warehouse team, we will refund the cost of the returned items within 48 hours. Please note that all refunds will be made to the original payment method.