Delivery & Returns
PLEASE NOTE DUE TO HIGH VOLUMES OF ORDERS WE ARE CURRENTLY EXPERIENCING DELAYS.
- Delivery charges are quoted excluding VAT. This will be added to the order at the checkout.
- Next day delivery cutoff is 2PM, orders after this time will be processed the following day (this excludes promotional days, order delays and single-item shipping).
- Standard delivery is 3-5 days.*
- Free delivery is available for orders over £100 including VAT.**
- Single item delivery is 2-3 days.
Delivery is Monday to Friday between 7.00 am to 6:30 pm*, please ensure somebody is available during these times to receive the delivery.
**Excludes Highlands, Islands, Northern Ireland and Bank Holidays.
International delivery is currently unavailable at this time.
Orders can be tracked via the courier using your tracking number. Please include a valid mobile number when placing your order to receive delivery notifications.
To track or manage your parcel using your tracking number.
Parcel Force: https://www.parcelforce.com/track-trace
Please note, if you are not available to accept delivery the courier will attempt to leave your parcel with a neighbour.
In the event your order arrives damaged, i.e there is visible damage to the packaging we ask that you either sign for it as damaged in order for us to make a claim or refuse delivery and request it be sent back to us. We will inspect the damage and send out a replacement to you.
The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by 1) a Force Majeure; 2) The Customer’s failure to provide the Supplier with adequate delivery instructions for the Goods; 3) A third party carrier service for example; Freight companies/Aircraft Delivery Companies for international deliveries overseas.
Please leave a suitable contact method, any complications may result in delivery delay if we can not get in touch.
If an item is out of stock a refund may be issued instead.
Click and Collect Service
This service is currently unavailable. Orders are still available for delivery.
You can return items for up to 60 days of receiving your original order if you change your mind*.
The goods are your responsibility until they reach our warehouse, please package them well.
All goods will be inspected upon return, in the unlikely event an item is not suitable for resale it may be sent back to you.
*Any order discrepancies or missing items must be reported within 48 hours of receiving the order.
Click Here to access our returns portal.
- Log your order details and Reason for Return.
- Print your label and take it to your nearest CollectPlus Collection Store.
- Once we receive your parcel we aim to process your refund within 2 working days.
If you're looking to return a faulty or incorrect item please get in touch at [email protected] or call the team on 01522 717405.